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Employee motivation: Is the solution to treat them like customers?
In a recent article about employee motivation from HR Magazine called Employers face a challenge to retain their most talented employees, warns a Randstad survey, the article and survey talked about...
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Employee Engagement: Is it time to reboot your vision and your team?
Ever get that feeling that your employees are not really there and are itching to move on after some tough times and layoffs? (although the tough times may not be over yet). Is it that you’ve been...
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The link between customer experience and employee engagement: More art than...
photo credit: canonsnapper A couple of days ago I was asked to go and speak to a large financial services firm about engagement, both customer engagement and employee engagement and the link between...
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We should not pursue employee engagement for engagement’s sake
I was approached recently by a large organisation to go and talk to them about ‘Engagement’. The issue that they were having was that when they put customer in front of engagement, Marketing wanted to...
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Employee engagement and happier customers: Is it as simple as saying ‘Well...
In mid-August, Globoforce released the results of its first UK Workforce Mood Tracker survey, which aims to provide an insight into the mood of the UK workforce, including their attitudes and...
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Employee engagement and innovation
This is a guest post or….. Why Running Up A $10k Credit Card Bill Isn’t So Dumb In 2002, two young Australian graduates decided to set up their own software firm. A firm that would compete with some...
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Delight your customers and your employees by paying it forward
I was chatting on the phone earlier today with a contact and we were talking about collaboration, working together, associate agreements, partnerships etc etc etc However, on the back of that I also...
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Employee engagement is about human relationships not human resources –...
Today’s interview is with Luis Suarez @elsua, a leading thinker, Knowledge Manager, Community Builder and Social Software Evangelist for IBM. He agreed to talk to me about employee engagement...
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Should CEOs be on social media? They should ask their customers, employees...
There’s been a number of articles and bits of research that I’ve seen recently talking about the number of CEOs that are on social media. One, in particular, on Mashable points to a recent study by...
View Article4 Reasons Your Employees Just Don’t Care
This is a guest post from Kelly Gregorio. As the leader of your team your employees’ attitudes can make or break your day. From effort to energy, you pour everything into your job, and employees with...
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